FAQ

When can I return my items?
You have 30 days return period. For details on whether an item can be returned, please check our Return and Refund Policy.

What is your order cut-off time for same-day processing?
Orders placed by 16:00 EDT (Monday to Friday) will be processed the same day. If you place your order after this time, it will be processed on the next business day.

How long does order processing take?
Processing typically takes 1 to 2 business days (Monday to Friday), not including weekends or holidays.

How can I track my order?
After dispatch, you’ll receive an email with your tracking code. You can track your package anytime via our tracking page.

What if my order is delayed?
If your order hasn’t arrived within the estimated timeframe, please allow an additional 2 business days. During that time, check your tracking information. Still no update? Contact us at info@northernthreadco.com with your order number.

Northern Thread Co.
Managed by Market Pulse LLC - United States

Get in touch:
📧 info@northernthreadco.com
📞 +19179638648
📝 Contact form

Service hours:
Monday to Friday, 08:30 AM - 16:30 PM EDT

Address:
301 S McDowell St Ste 125
Charlotte NC 28204

Company info:
EIN: 33-2571257
DUNS: 136126218